Shipping & delivery policy

1. INTRODUCTION

Thank you for shopping with 57 REPUBLIC.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through the 57 REPUBLIC website.

By placing an order with us, you acknowledge and agree to the terms outlined in this policy.

2. SHIPPING PARTNERS

To deliver your order, 57 REPUBLIC may work with established delivery partners, including DHL and reputable local logistics companies.

The delivery partner used for your order may depend on factors such as:

• Delivery destination
• Availability of the courier
• Delivery speed
• Package size and weight
• Accessibility of the delivery location
• Other logistical circumstances

We reserve the right to select the delivery partner that is most suitable for your order.

3. DELIVERY TIMEFRAME

Our estimated delivery timeframe is 2–10 working days after your order has been processed and dispatched.

Delivery times may vary depending on:

• Your location
• Courier availability
• Weather conditions
• Public holidays
• Traffic and transportation conditions
• Customs or border procedures, where applicable
• Unforeseen logistical circumstances
• Other factors outside our reasonable control

The estimated delivery timeframe is therefore not a guaranteed delivery date.

4. SHIPPING COSTS

Shipping costs may vary depending on the delivery location, courier used, package size, delivery method, and other logistical circumstances.

For this reason, the exact shipping cost may not be immediately ascertainable at the time an order is initially placed.

Where applicable, we will communicate the applicable delivery cost to the customer before the order is dispatched.

Customers will be responsible for the applicable shipping charges unless a promotion or other arrangement states otherwise.

5. DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• Telephone number
• Delivery address
• Relevant location or landmark
• Any other information reasonably required to complete delivery

57 REPUBLIC will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

6. FAILED DELIVERY ATTEMPTS

If a delivery cannot be completed because the customer is unavailable, provides incorrect information, or cannot be reached, the courier may make another delivery attempt or return the package to 57 REPUBLIC.

Additional delivery charges may apply for re-delivery where the failed delivery was caused by information or circumstances attributable to the customer.

7. INTERNATIONAL SHIPPING

Where international delivery is available, additional charges, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

International deliveries may also take longer than the standard 2–10 working day timeframe due to customs and international logistics.

8. DELAYS

While we work to ensure that orders are delivered within the estimated timeframe, 57 REPUBLIC is not responsible for delays caused by circumstances beyond our reasonable control.

Such circumstances may include courier delays, severe weather, public holidays, transportation disruptions, customs procedures, strikes, government restrictions, or other unforeseen events.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate the relevant information to you.

9. ORDER TRACKING

Where tracking is available, customers may receive tracking information from 57 REPUBLIC or the relevant delivery partner.

Customers should use the tracking information provided to monitor the progress of their delivery.

10. DAMAGED OR MISSING ORDERS

If your order arrives damaged, appears to have been tampered with, or does not arrive within a reasonable period after dispatch, please contact 57 REPUBLIC as soon as possible.

We may request your order number, photographs, delivery information, or other relevant details to investigate the matter.

11. CONTACT US

For order, delivery, return or refund enquiries, contact 57 REPUBLIC by phone on +233 20 377 3740.